Refund Policy
Digital products: our 30-day guarantee
We want you to feel completely confident in your purchase. If you're not satisfied with a digital product, that includes the digital edition of The Estate Organiser, the Guided Course, the Executor's Companion and the Conversation Kit, you can request a full refund within 30 days of purchase, no questions asked.
Printed books
Every printed copy of The Estate Organiser is printed individually, to order, just for you. Because each book is made for its buyer, we do not offer change-of-mind refunds on printed books.
If your book arrives damaged, misprinted or faulty in any way, email us a photo within 30 days of delivery and we will send you a replacement free of charge, or provide any other remedy you are entitled to under Australian Consumer Law.
Where a purchase includes both a printed book and digital files (such as the Printed + Digital Edition), these printed-book terms apply to that purchase.
How to request a refund
To request a refund, simply email us at hello@theestateorganiser.com.au within 30 days of your purchase. Please include:
- The name and email address used to make the purchase
- The product you purchased
- The date of purchase
You don't need to give us a reason. We process refunds within 5 to 10 business days, and the refund will be returned to the original payment method.
Free resources
Free resources (such as the Executor Toolkit) are not eligible for refunds because they are provided at no cost.
Your rights under Australian Consumer Law
Nothing in this Refund Policy limits your rights under the Australian Consumer Law. If a product is faulty, not as described, or doesn't do what we said it would, you may be entitled to a remedy under Australian Consumer Law in addition to our refund guarantee.
Questions
If you have any questions about this Refund Policy, contact us:
Email: hello@theestateorganiser.com.au
Mail: Prestige Worldwright Pty Ltd, Suite 2/G 801 Glenferrie Road, Hawthorn VIC 3122, Australia